Problem with HetrixTools on 20 Apr 2026 08:32:34 (UTC+00:00)
Identified
2026-03-31 -- We have noticed that Germany - 2 was reported as down for approximately 3
hours.
The reason for this was not an actual server outage. Instead, our monitoring service (HetrixTools) did not receive any response from the server during that period, even though the server itself was online and functioning normally.
We are currently looking into why this false alert occurred to prevent similar issues in the future.
Thank you for your understanding.
--
2026-03-31 -- We have noticed that Germany - 2 was reported as down for approximately 3
hours.
The reason for this was not an actual server outage. Instead, our monitoring service (HetrixTools) did not receive any response from the server during that period, even though the server itself was online and functioning normally.
We are currently looking into why this false alert occurred to prevent similar issues in the future.
Thank you for your understanding.
--
Problem was that HetrixTools got blacklisted from our firewall.
🚨 Server & Panel Update 🚨 on 30 Jan 2026 14:26:15 (UTC+00:00)
Resolved
We’ve recently switched both the host and server for our Pterodactyl panel! Along with this, we have:
- Added Layer 7 protection on the panel for improved security.
- Fixed several small system bugs, with a few still being worked on.
- Implemented a new backup system running directly under our servers.
We are still in the process of fully stabilizing everything, but progress is going well. Thank you for your patience!
Stay tuned for more updates!
We’ve recently switched both the host and server for our Pterodactyl panel! Along with this, we have:
- Added Layer 7 protection on the panel for improved security.
- Fixed several small system bugs, with a few still being worked on.
- Implemented a new backup system running directly under our servers.
We are still in the process of fully stabilizing everything, but progress is going well. Thank you for your patience!
Stay tuned for more updates!